Heart-Shaped
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Frequently Asked Questions
Everything you need to know about ordering and flower delivery
- Choose a bouquet from the catalog or describe your own version
- Click Add to Cart — the item will appear in your cart
- Add bouquet extras, if you like
- Click the cart icon in the upper-right corner
- Fill in your details and click Submit
- Done! We'll get in touch within 5 minutes
Contact us by phone or through our online chat — we'll help you choose and place your order
Yes! Delivery to Мельбурне is completely free when the address is within the city center.
A small surcharge applies for outlying areas. See the Delivery page for full details.
Absolutely! When placing your order, simply specify the delivery time you'd like. We deliver both in the morning and late evening.
For surprises, we recommend ordering in advance so we can time everything perfectly. If the timing is critical, message us on Telegram — we'll coordinate down to the minute.
Bank card — pay securely right on the website.
Cash to courier — if you're receiving the order in person.
We also accept SBP, Sberbank Online, T-Bank, Qiwi, WebMoney, and more.
To choose the most convenient option, get in touch or visit our Payment page.
Of course! Our florists will gladly assemble a bouquet from your description, photo, or even just the mood you have in mind.
Describe it here what your perfect gift should look like, or get in touch — we'll find the best option together.
Absolutely! We include a complimentary gift card with every order, featuring your personal message. Just let us know what to write when you place the order.
If you'd like something special — a designer card or a personalized note — browse our greeting cards section.
No worries! Our courier will call the recipient. If they're temporarily out, we'll wait or arrange a convenient redelivery time.
If this is a surprise and you'd prefer we don't call, just let us know in advance and we'll find the best solution. Your order will be delivered either way!
We use only fresh flowers — bouquets last 7 to 14 days or longer with proper care.
Every order comes with a short care guide. The secret to keeping your bouquet fresh is simple: clean water, trim the stems regularly, and keep them in a cool spot away from direct sunlight.