Guarantees
After confirming your order, we take full responsibility for its quality and timely fulfillment.
To put your doubts to rest, let me walk you through the complete cycle of processing a typical order:
1. The customer selects a bouquet on this site and pays for it with their bank card through the secure payment gateway of Yandex.Kassa, or by other methods described in payment methods
2. After assembling each order, we conduct a mandatory photo documentation to ensure two-sided quality control — order photo reports are reviewed by both me and the customer, who receives photos of their bouquet via email or WhatsApp messenger
3. If either party has any questions about the order, it is immediately sent back for revision, all the way to a complete rebuild from fresh components if the situation calls for it
4. The courier who takes the order for delivery places the bouquet in a transport vase and heads to the address specified in the order by car equipped with climate control.
5. Our timeliness guarantee is backed not only by our promises but also by courier motivation — they are paid solely for punctual flower delivery.
6. If the order genuinely does not match the original photograph or other stated characteristics, and the customer notifies us within 24 hours of delivery, we will fully rebuild the order and redeliver it entirely at our expense, making every effort to minimize any potential conflict with the recipient
7. If the order was not delivered on time, the customer is entitled to claim compensation for the inconvenience. Compensation procedures are described in our refund policy
8. If the situation described in item 6 cannot be resolved through replacement, we issue a full or partial refund for the disputed order. Refund procedures are described in our refund policy
9. Your personal data (including full name, phone number, etc.) is not shared with third parties (except as necessary for partner shops to fulfill the order), and is never disclosed to the order recipient
To put your doubts to rest, let me walk you through the complete cycle of processing a typical order:
1. The customer selects a bouquet on this site and pays for it with their bank card through the secure payment gateway of Yandex.Kassa, or by other methods described in payment methods
2. After assembling each order, we conduct a mandatory photo documentation to ensure two-sided quality control — order photo reports are reviewed by both me and the customer, who receives photos of their bouquet via email or WhatsApp messenger
3. If either party has any questions about the order, it is immediately sent back for revision, all the way to a complete rebuild from fresh components if the situation calls for it
4. The courier who takes the order for delivery places the bouquet in a transport vase and heads to the address specified in the order by car equipped with climate control.
5. Our timeliness guarantee is backed not only by our promises but also by courier motivation — they are paid solely for punctual flower delivery.
6. If the order genuinely does not match the original photograph or other stated characteristics, and the customer notifies us within 24 hours of delivery, we will fully rebuild the order and redeliver it entirely at our expense, making every effort to minimize any potential conflict with the recipient
7. If the order was not delivered on time, the customer is entitled to claim compensation for the inconvenience. Compensation procedures are described in our refund policy
8. If the situation described in item 6 cannot be resolved through replacement, we issue a full or partial refund for the disputed order. Refund procedures are described in our refund policy
9. Your personal data (including full name, phone number, etc.) is not shared with third parties (except as necessary for partner shops to fulfill the order), and is never disclosed to the order recipient