Ordering a bouquet takes a couple of minutes on the site, or a short chat with a florist if you would rather talk it through. Either way, what follows is the same: we make the bouquet on the day, send you a photo before the courier leaves, and let you know as soon as it has been delivered.
2 minutesto order on the site
24/7we take orders around the clock
Photo firstbefore the bouquet leaves
from 3 hoursexpress delivery
The florist checks your order against what is in the studio. If a flower is out, you hear about the substitute before anything is made.
On the site: five steps
Pick a bouquet
Filter the catalogue by flower, occasion and price. Every bouquet lists what is in it and how soon it can be ready. Torn between two? Ask a florist.
Add it to the cart
Several bouquets to different addresses are fine. Delivery is calculated per address.
Add extras
A card with your message is free. Balloons, sweets, a soft toy or a vase are added in the cart, right under the bouquet.
Tell us where and when
The recipient’s address, or just their phone number, the date and time slot, and your own contact details for the photo and the delivery confirmation.
Pay
By Visa or Mastercard on a secure payment page. You never pay the courier. More about payment.
Have ready: the recipient’s name and phone, the address (a phone number is enough if you do not know it), the date and time slot, and the card message. Want to stay anonymous? Say so in the order comment.
By message or phone
Best when you want to discuss the bouquet with a florist, order something out of the ordinary, or simply skip the form. Tell us the occasion and budget. A manager replies with options, photos and prices, sends a payment link, and the order follows the same steps as on the site.
Telegram
@jflooworld · a reply within minutes, day or night
Confirmation. A manager checks the flowers are in stock and the address is right, and messages you if anything needs clarifying.
Photo before dispatch. The florist makes the bouquet and sends you a photo. Want something changed? We change it before it leaves.
Courier on the way. We tell you when the bouquet has been handed to the courier.
Delivered. You get a message as soon as the bouquet has been handed over.
Zones, timing and special addresses are on the Delivery page.
Special orders
A bouquet to your brief. Send a reference photo or describe the mood, colours and budget. The florist suggests a selection from their own work with prices, makes the bouquet and shows you a photo before the courier leaves.
In another city. We deliver in more than 100 cities in over 50 countries. Switch the city in the site header: the catalogue, prices and florists are local, the rules are the same.
For companies. Gifts for staff and partners, regular flowers for the office, flowers for events. Invoices and contracts on request at support@jfloo.com.
For a later date. You can order for any date in the future. Around Valentine’s Day, 8 March and Mother’s Day, order a few days ahead: time slots go fast.
Common questions
Do I need an account?
No. A name and a phone number are enough. That is where we send the bouquet photo and the delivery confirmation.
I do not know the exact address. Can you still deliver?
Yes. Give us the recipient’s phone number. A manager will call them and quietly confirm the address without revealing the sender or the occasion, unless you want them to.
How do I know the order went through?
A confirmation arrives by email after payment, and a manager messages you once the flowers and the address are checked. No reply within an hour? Message us and we will sort it out.
Can I change the order after placing it?
Yes, until the bouquet is handed to the courier and no later than 6 hours before delivery: date, time slot, address, recipient, card message. Message the manager with your order number. The terms are in our Cancellation, Returns and Refunds Policy.
Will the recipient find out who sent it?
Only if you sign the card. The courier knows the recipient’s name and address and nothing else. Your contact details are never passed on.
Can you deliver today?
Yes. Most orders are delivered on the day they are placed. Express delivery takes from 3 hours from confirmation for bouquets the florist has in stock.
Can’t find the right bouquet?
Message a florist. We will pick one for your occasion and budget or make one from scratch, and send a photo and price before you pay.
