Questions and Answers

Choose your city in the site header, pick a bouquet, add it to the cart and enter the recipient’s details, the date and the time slot. You can also order through WhatsApp, Telegram or by phone: a manager agrees the bouquet and the total with you and sends a payment link.

If you pay online at checkout, the confirmation arrives by email right after payment. If you choose to agree the order with a manager, the manager first checks that the flowers are available and that delivery is possible at the time you chose, then confirms the order by email or messenger. Until then there is nothing to pay.

Yes. Send a description or a reference photo. The florist suggests options with prices and shows you a photo of the finished bouquet before the courier leaves.

Only if you sign the card. If you ask, we keep the sender’s name from the recipient. The courier knows the recipient’s name and address, nothing more.

To more than one hundred cities worldwide; choose yours in the site header. Delivery zones, charges and timing for each city are on its Delivery page and are shown again at checkout before you place the order.

Usually on the day you order: from 3 hours after the order is confirmed, or on any later date and time slot you choose. Around Valentine’s Day, 8 March and Mother’s Day, order a few days ahead.

Delivery to the city centre is free. Outlying districts have a delivery charge, which you see before you place the order.

Yes. The florist sends you a photo of the finished bouquet before the courier sets off. If something should be changed, we change it before delivery.

The courier calls the recipient and you. Where it is safe, the bouquet can be left with a neighbour, a concierge or at reception; otherwise we agree a new delivery time with you. A second delivery attempt is charged.

The recipient’s phone number is enough. A manager will confirm the address with them without revealing the sender or the occasion.

By Visa or Mastercard on a secure payment page. The payment options for your order are shown at checkout; if you choose to confirm the order with a manager, they send you a payment link. We do not accept cash on delivery, and the recipient never pays anything. Details are on the Payment page.

In the currency shown to you before payment — by default the local currency of the destination city. If your card is in another currency, your bank converts the amount at its own rate. We add no fees.

You can change the date, time slot, address, recipient or card text up to 6 hours before delivery. Cancellation is free until the bouquet is assembled and no flowers have been bought specifically for it. The full terms are in the Cancellation, Returns and Refunds Policy.

Write to us within 24 hours of delivery with your order number and a photo of the bouquet as received. If the claim is justified, we deliver a new arrangement or refund you.

Non-perishable items that are not personalised, such as vases or soft toys, can be returned within 14 days of delivery. Fresh flowers, cakes and other perishable goods cannot be returned for a change of mind.

To the same payment method, within 3 business days after we accept the claim or the cancellation and in any case within 14 days. How soon the money appears also depends on your bank.

JFLOO is a trading name of Letto Group Limited, a company registered in Hong Kong. We sell and take payment for every order; local partner florists make and deliver the bouquets on our behalf, and we are responsible to you for the whole order. Our company details are at the bottom of every page and in the Terms of Sale.

By email at support@jfloo.com, by phone or WhatsApp at +66 6 353 777 86, or on Telegram at @jflooworld. Orders and support work around the clock.