Payment

You pay by Visa or Mastercard on a secure payment page before the bouquet is made: the florist buys flowers for your order only once it is paid. Below: how payment works, which cards we accept, how your payment is protected, which currency you pay in, and how refunds work.

• By cardVisa or Mastercard from any bank
• By payment linkfor orders by phone or messenger
• 3-D Secureyour bank confirms the payment
• No extrasnothing to pay the courier

How payment works

1. The total in your cart

   The bouquet, any add-ons and delivery to the zone you chose. This is the amount you pay; nothing is added later.

2. How you pay

   The payment options for your order are shown at checkout. If you choose to confirm the order with a manager, they check that the flowers and your delivery slot are available and send you a link to the payment page. Nothing is payable before that.

3. Your bank confirms

   Enter your card details on the payment page. If your bank asks, confirm the payment with a code sent by text message or shown in your banking app.

4. We start on your bouquet

   You receive an email confirming the items and the total. The florist makes the bouquet and sends you a photo before delivery.

Payment methods

• Bank card

  Any Visa or Mastercard, whichever country issued it. You pay on the payment provider’s secure page and receive an email confirmation with the items and the total.

  On the secure payment page

• Payment link

  For orders placed by phone, on WhatsApp or on Telegram, and for orders you chose to confirm with a manager. Once the bouquet, the total and the delivery time are agreed, the manager sends you a link to the same secure payment page.

  After your order is confirmed

• For companies

  We issue an invoice to your company for payment by bank transfer. For regular deliveries we can agree a contract.

  On request: support@jfloo.com

Currency and amount

Prices are shown in the local currency of the city you are sending flowers to. You can switch the display to US dollars or euros in the site header. You pay the cart total (bouquet, add-ons and delivery) in the currency shown in your cart. If your card is in a different currency, your bank converts the amount at its own rate; we charge no fees on top.

Payment security

• PCI DSSCard payments are processed by a PCI DSS-certified payment provider. We never see or store your card number.
• HTTPSThe site and the payment page use encrypted connections.
• 3-D SecureYour bank may ask you to confirm the payment with a one-time code, so nobody else can pay with your card.

Cancellations and refunds

Flowers are perishable, so what happens when you cancel depends on how far the order has got. Send us your order number and we will tell you straight away which case applies.

• Flowers not yet bought, bouquet not yet madeFree cancellation and a full refund, delivery included.
• Flowers already bought for your order, bouquet not yet madeWe refund the order minus the cost of those flowers and tell you the amount before deducting it.
• Bouquet already madeThe order can no longer be cancelled. If something is wrong with its quality, see the next row.
• Quality complaintWrite to us within 24 hours of delivery with a photo of the bouquet as you received it. We replace it or refund you.

Refunds go back to the card you paid with, within 3 business days of us accepting the cancellation or complaint and no later than 14 days. When the money appears in your account depends on your bank. The full terms are in our Cancellation, Returns and Refunds Policy and on the Guarantees page.

Common questions